Lenovo 3 Year Onsite Support (Add-On) 3 year(s)

Protect your Lenovo device with 3 additional years of onsite support. This add-on service ensures that if a problem cannot be resolved remotely, a technician will repair your device at your location, saving you the hassle of shipping it out.

With Lenovo onsite support, you avoid the inconvenience of sending your computer away. Technicians come to you, enabling faster repairs and getting you back to work sooner. The service covers parts and labor, and includes basic phone support for hardware diagnostics and common issues.

If repairs cannot be completed onsite, Lenovo will send the device to a local service center for repair or replacement and then return it to you.

Key Features

• 3 years of onsite support
• Onsite service: technician repairs at your location
• Parts and labor included
• Basic phone support for hardware issues
• If onsite repair is not possible, device is sent to local service center
• Software support not covered

Specifications

Frequently Asked Questions

What does onsite support mean?

If a problem cannot be resolved remotely, a Lenovo technician will come to your location to repair the device. This avoids the need to ship your device for service.

What is included in the service?

The service includes parts and labor for repairs, as well as basic phone support for hardware issues. Software support is not covered.

What happens if my device cannot be repaired onsite?

Lenovo will send the device to a local service center for repair or replacement, and then return it to you.

Is software support included?

No, software support is not covered by this service.

This is for you if...

• You want to extend your Lenovo device coverage by 3 years
• You prefer onsite repairs to avoid shipping your device
• You need parts and labor included in the service
• You want basic phone support for hardware issues